Customer Service Apprentice

Golden Tan in Stanley are looking for an apprentice to complete a Level 2 Customer Service apprenticeship. Work will take place in the sunbed salon and beauty salon.

Job duties: 

• Working on the desk
• Serving customers
• Booking in clients on the online system
• Cleaning
• Setting up for beauty treatments
• General housekeeping
• Social media content

Wage: 

• £6.50 per hour 

Hours: 

26-30 hours per week 

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.   Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

• Training

  One day a week at New College Durham for training.

• Skills Required

  Communication skills, Customer care skills

23/07/2024

One day a week at New College Durham for training.

Communication skills, Customer care skills County Durham DH9 6UD 16 Betjeman Close County Durham Golden Tan