Business Administrator Apprenticeship

Based at our Willington office this is a fantastic opportunity for a positive, friendly, customer focused candidate looking for opportunities within the Insurance and Financial Services Sector.

Agency Administrator

As one of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.

Based at our Willington office this is a fantastic opportunity for a positive, friendly, customer focused candidate looking for opportunities within the Insurance and Financial Services Sector.

As a member of our growing team, you will play a key role in the success of an established and expanding local business, contributing to the smooth running of the office and ensuring that our customers are at the heart of everything we do.  You will require good organisational skills and a friendly telephone manner and be comfortable with a variety of IT systems.  

You will become involved in processing amendments to policies arising from changes to cover and circumstance, seeking opportunities for cross-selling as well as meeting customer service standards and ensuring cover is appropriate.

Deliver and contribute to the effective and efficient running of the agency including managing and directing correspondence, compiling files and appointment booking as well as despatching renewals and premium collection.

Opportunity to learn to sell, within licensed authority, motor and home products, ensuring compliance with sales quality and advice standards.

Maintain own knowledge and skills to sell professionally and compliantly, delivering a consistently good experience to customers to meet the requirements and standards of NFU Mutual and the agency.

The successful candidate should have the following:

Ability to thrive in a busy team working environment.

A willingness to learn and enthusiasm.

Effective communicator, both written and verbal.

Confident friendly telephone manner and IT skills.

Enjoy problem solving and work as part of small team with a positive can do attitude.

Be prompt, reliable and trustworthy.

Qualifications/Other

Salary - competitive depending on experience

Candidates will have a minimum of 5 GCSEs (or equivalent) including Maths and English at Grade 4 or above.

Ability to travel to work at Willington.

An understanding of agriculture would be beneficial but not essential.
 

This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.

Working week: 30 hours over 4 within Monday – Friday 8.00am – 5.00pm with one day release to college

If you would like to apply for this position, please email your CV and a covering letter to claire_gilson@nfumutual.co.uk

• Employer Description

  The National Farmers Union Mutual Insurance Society Limited, trading as NFU Mutual, is a UK mutual insurance composite. It underwrites around £1.5 billion in annual premiums in life and general insurance for UK policyholders. NFUM is the shared property of all the members of the mutual.

07/08/2024 County Durham DL15 0BF National Farmers Union, Unit 1-2, St. Stephens Court, Low Willington Industrial Estate, Willington County Durham NFU Mutual